Vera Kung

Vera Kung

Vera Kung

15+ years experience in product design, product management, and all the things in between

15+ years experience in product design, product management, and all the things in between

15+ years experience in product design, product management, and all the things in between

Featured work

Designing a new fraud case management system for Bendigo Bank

Designing a new fraud case management system for Bendigo Bank

Designing a new fraud case management system for Bendigo Bank

Taking the Up home loan product from zero to one

Taking the Up home loan product from zero to one

Taking the Up home loan product from zero to one

Iterating on the Up customer chat support system

Iterating on the Up customer chat support system

Iterating on the Up customer chat support system

What work best fits my skills

While I can handle most general design and planning work, these are the types of work where I really stand out.

Complex software and systems design and planning

This kind of work makes use of my strength in analytical thinking and conceptually sound design. Examples of this kind of work includes design for highly-regulated industries, systems that have to interact with the physical world constraints, or process-heavy expert user systems.

Zero-to-one design and planning

This kind of work makes use of my ability to parse masses of unstructured information and turning them into solvable design problems. Designing new things from scratch also allows me to make use of my skills in understanding the rang of potential scenarios and designing systematically and flexibly to cater for high uncertainty situations.

A few words about me

To be honest, I never imagined my career would end up here. But in hindsight, it makes sense. At uni I studied architecture, psychology, creative arts (and dropped out of computer science, don’t get me to write code) – I’ve always loved the intersection of creative problem solving, technology, and people. 

I’ve been a contractor or freelancer most of my working life – I get a kick out of being dumped into something completely new and having to quickly make sense of it all. And although I’m an intensely introverted person, I have really enjoyed all the opportunities to meet new people that this way of working has brought (big-group socialising is a bit overwhelming, but I love one-on-one conversations).

In my spare time, I obsessively pursue my hobbies. I try to limit myself to just one main hobby at a time, but sometimes it gets away from me. My most recent obsessions have been ceramics, painting, bread-making… and vibe coding tools to support these pursuits. Please set aside many hours if you plan to ask me about any of these things.

Got questions? Ready to collaborate?

Got questions? Ready to collaborate?

Got questions? Ready to collaborate?